Wednesday, July 27, 2005

Verizon I stabeth thee

My phone came in, nestled in it's fedex box that was hidden between the screen door and the front door. Only one though, but a message from verizon said they had the other at the store and I was to call to let them know if I wanted to pick it up or have them ship it. Strange but not Mel Gibson strange. I decided that I would pick it up since i had to stop at the pet store anyway. I charge my new phone and bring it with me so they can activate it. While at the store I explain to the customer service guy Bryan that I want to activate my phone but since my wife was away I would activate it later. He still needed to assign it to her number and assured me that it would not screwe up her service or phone. It didn't. When I asked to get my phone activated he said that they couldn't do it at the store because they have a number that is keyed to and I had to call that number. Fair enough, ran some errands and went home. Got the new Neal Stephenson + another author whose names escapes me book, Interface. Got some info on a new PSP case/batter charger/stand/ external speakers. I'm drooling for it to take with me to the West coast. They are stuppose to come in to GameStop today. I digress... I look on the receipt that is suppose to give me the number to call for activation and there is a note saying to call the deptford store (where we ordered them) to activate. So I called the store and told them what the note said, he said to call a 800 activation number. So I hung up and called it. After typing in all the customer, location and other random seeming numbers it transfers me to Advance Activation deptartment which is closed and thanks me, gives me the hours it is open and hangs up. I'm pissed. I called back the store and talked to a different Brian or with a Y or whatever and unloose my pissed off customer routine. A routine so buried under mounds of good naturness it takes a bit to get to the surface. I told him all the steps I had just went through. He told me I have to bring the phone in and they need to deactivate my old phone. I told him I was already there 2 hours ago and Bryan told me to go home and call. I asked him does anyone know what the hell they are doing there. Here is some customer feed back, your gonna be losing customers if you guys can't get a story straight between two people who work right next to each other and both have access to my account that tells them everything about my situation. This is crap and a pain in the ass. I'm coming in tomorrow after to work to straighten this out. I am leaving to go on vacation and it needs to be fixed.

On top of that I couldn't find voice activated calling on the new phone, something Karen wanted but as it turns out it does but it's not real apparent how to turn it on. Plus my HD cable box (non-DVR) took a crap and is flashing 888888. I couldn't find the tech support number online or a bill to give it to me. What a f'in night. Oh yeah, our pug is in heat and everytime I look at her her little pair of shorts that keeps her from leaking are not on her anymore and I have to play scavenger hunt trying to find where she managed to wiggle out of them.

Walken on the Moon

Walken on the Moon
I want to ...